Category: Technical

July 28, 2013

Building httpd 2.4.6

When trying to build an RPM from the Apache source tarball, rpmbuild bails with: RPM build errors: Installed (but unpackaged) file(s) found: /usr/lib64/httpd/modules/mod_proxy_wstunnel.so The problem is that the mod_proxy_wstunnel.so file has been omitted from the httpd.spec file used to build the RPM. Extract the tarball, open up httpd.spec in your favourite text editor and scroll down until you find a...

Categories Apache HTTPD/Red Hat and CentOS Comments: 0

June 30, 2013

Unable to login to the admin area after upgrading from WHMCS 5.1.7 to 5.2.x

There is a “known issue” with the upgrade process from WHMCS 5.1.7 to 5.2.x where it fails to run some of the SQL files in the “install” folder for some reason which leaves you unable to login to the admin area with the same “Login Failed” error message that you get if the username and password that you enter are...

Categories WHMCS Comments: 0

May 25, 2013

Not able to unsuspend a domain in Parallels Plesk

If you are seeing the following unhelpful message when trying to unsuspend a domain in Parallels Plesk running on Windows Server: Warning: The domain is still suspended for the following reason: This user account and user’s domain were suspended Then you will need to use the command line domain.exe tool to manually unsuspend the domain: “C:\Program Files (x86)\Parallels\Plesk\admin\bin\domain.exe” –on I’ve...

Categories Control panels/Windows Comments: 0

October 27, 2012

Scheduled backups failing in Plesk 9.5

If you are using MySQL 5.5 with Parallels Plesk 9.5 then you might have noticed that scheduled backups using the built in backup utility have stopped working. Backups manually initiated through the Parallels Plesk control panel interface run normally, but they don’t run automatically on the configured schedule. This is thanks to some compatibility issues between the Parallels “backupmng” tool...

Categories Plesk Comments: 0

October 18, 2012

Blank login page with Parallels Plesk

A recent micro-update from Parallels seems to have broken the login page on some Parallels Plesk servers. In my case, it was a Plesk 9.5.4 server running on Linux. If you look in the Plesk web server (“sw-cp-server”) error log at “/var/log/sw-cp-server/error_log” then you should see entries such as: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Fatal error: Call to undefined function get_failure_redirect_url() in...

Categories Plesk Comments: 0

May 21, 2012

Parallels Plesk Atmail and Error: Password file could not be found

When logging into the Atmail webmail interface used by Parallels Plesk, you might receive the following error: Error: Password file could not be found If you take a look in the log files for the Atmail vhost (/var/log/atmail/error_log) then you should see something along the lines of: PHP Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/etc/psa-webmail/atmail/.atmail.shadow) is not within the...

Categories Plesk Comments: 0

May 2, 2012

4GB of RAM on a Juniper J-Series router (J6350)

Officially the Juniper J-series routers such as the J6350 only supports a maximum 2GB of RAM. The J6350 comes with 1GB of RAM installed and if you want to add more then you have to buy your RAM from Juniper at inflated prices, however as the J-series are standard x86 machines with Netburst era Celeron and Pentium 4 processors you...

Categories Juniper Comments: 0

February 20, 2012

SolusVM Nginx PHP bug

It looks like there is a bug in the SolusVM Nginx installer which means that the php_cgi service doesn’t start on a reboot. It seems that the installer sets the unused “spwan-fcgi” process to start, but not the “php_cgi” service that is actually used to handle SolusVM. Luckily, this is easy enough to fix by running two commands on any...

Categories Nginx/SolusVM Comments: 0

February 11, 2012

Missing Parallels Plesk for Linux updates

If you’re using Parallels Plesk 9.x with Postfix as the MTA, there appears to be a bug which can stop Plesk from displaying important updates that are available, including the micro-updates which provide important bug fixes and security updates. If you are using the Updates section of the Plesk web interface, then no error message is displayed, so it just...

Categories Plesk Comments: 0

February 6, 2012

Regenerate statistics in Parallels Plesk for Linux

Every night Parallels Plesk for Linux servers run a cron job to process various log files and generate statistics. This includes generating the HTML for the AWStats or Webalizer log analysis packages used for the Plesk “web statistics” features as well as updating the disk usage and bandwidth usage for each domain. Sometimes you need to re-run this task, such...

Categories Linux/Plesk Comments: 0